If you use Oribe hair care products, take note: Kao USA Inc. has issued a voluntary recall for specific lots of the Oribe Serene Scalp Densifying Shampoo due to potential contamination with Pluralibacter gergoviae bacteria.
The recall, which began on July 1, 2026, affects products distributed across the United States and Canada. Here is everything you need to know to keep yourself and your family safe.
Which Products Are Affected?
The recall is limited to specific lots of Oribe Serene Scalp Densifying Shampoo manufactured between February 21 and February 26, 2026. You can identify affected bottles by checking the bottom of the container for a black-printed lot code starting with the prefix “YR”.
| Product Size | UPC Code | Affected Lot Codes |
| 8.5 oz | 840035231242 | YR010556 |
| 33.8 oz | 840035231273 | YR010566, YR010576 |
What Is Pluralibacter gergoviae?
Pluralibacter gergoviae is a Gram-negative bacterium known in the cosmetics industry for its resistance to common preservatives. While it typically poses little risk to healthy individuals, it can be dangerous for those with specific health vulnerabilities.
Who Is at Risk?
Individuals with the following conditions are at a higher risk of developing infections from this bacterium:
- Weakened immune systems (due to chronic illness or medication)
- Underlying health conditions
- Recent surgical procedures
In severe cases, exposure to Pluralibacter gergoviae in susceptible individuals has been linked to respiratory infections, urinary tract infections, eye infections, and even sepsis.
What Should You Do?
If you currently own a bottle of Oribe Serene Scalp Densifying Shampoo, check the lot code on the bottom of the bottle immediately.
- Stop Use: Regardless of your health status, discontinue use of the product if it matches the affected lot codes.
- Contact Kao USA: You can arrange for a product replacement or ask questions by contacting the Kao Professional Hair Technical Hotline at 800-333-2442 or by emailing [email protected].
- Retailers and Salons: If you are a salon partner or retailer, ensure these lots are removed from sale or use and returned for safe disposal.
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Frequently Asked Questions (FAQ)
Why was this bacteria found in the shampoo?
Pluralibacter gergoviae is often associated with cosmetic recalls because it can survive standard preservative systems used in manufacturing. Kao USA is currently reviewing its manufacturing practices to prevent future contamination.
Are other Oribe products affected?
No, at this time the recall is limited specifically to the Oribe Serene Scalp Densifying Shampoo in the 8.5 oz and 33.8 oz sizes with the identified lot codes.
Where were these products sold?
The affected products were sold nationwide in the United States and Canada, primarily through high-end salons and select retail partners.